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FAQ
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If you have any questions please feel free to contact us.
Returns
Our policy lasts 5 days. If 5 days have gone by since you received purchase, unfortunately we can’t offer you a refund. Store credit or Exchange only.
To be eligible for a store credit minus shipping, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items Swimwear, Bodysuits, Underwear, Sale items etc.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depends on your bank).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at closether@gmail.com with your order # attached.
Sale items (Non-Refundable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at closether@gmail.com and send your item to: Closet Her', P.O. Box 1472, Houston TX 77070, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, the gift giver may receive a refund and he/she will find out about your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: Closet Her', P.O. Box 1472, Houston TX 77070, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By Phone (CST): 504-272-7378
Mon-Fri 10am - 5pm
Saturday 12 - 3pm
Sunday CLOSED
Email: closether@gmail.com
Facebook: Closet Her LLC
Instagram: @closet_her_
Twitter: @closet_her_
Snapchat: closether